What Priority Support Means
How Expertini support tiers work: email support on every paid plan, front-of-queue priority handling on Business and Enterprise.
Every paid plan includes real email support from the team that builds the product — support@expertini.com, with answers from people who can read the code, not a ticket-deflection layer. Business and Enterprise add priority: your messages are handled at the front of the queue, ahead of standard traffic.
In practice that means faster first responses, continuity on ongoing issues, and escalations that reach an engineer quickly — the difference that matters when hiring is mid-flight and a connector or a campaign can't wait.
Na ovoj stranici
01The honest ladder
Trial: self-serve resources (Help Center, guides — and the product's built-in assistant). Starter through Professional: email support, answered in order. Business and Enterprise: the same inbox, handled with priority — front-of-queue, with Enterprise adding guided onboarding and a dedicated account manager.
02What support covers
Product questions, configuration help, connector troubleshooting, billing, and honest bug triage — if something's broken we say so and fix it; every fix ships to everyone.
Arhitektura platforme i & rad
A1How this is enforced in the platform
This allowance is not marketing copy over a spreadsheet — it is metered server-side. Counters live on the organisation record, are checked at the same chokepoints that serve the feature, and reset on the billing cycle. The usage page and the in-app Usage & Credits view read the same counters the enforcement uses, so what you see is what the platform is actually counting.
When a limit is reached the behaviour is honest: the action stops with the count that triggered it and the exact plan that lifts it — never a degraded silent mode. Everything written is yours to take: CSV exports and the Data Export app cover the same stores the product itself reads. The exit is as open as the entrance — by design, not concession.
Često postavljana pitanja
Is there phone support?⌄
Does priority mean a formal SLA?⌄
Ukratko
- Email support on every paid plan
- Priority (front-of-queue) on Business & Enterprise
- Answers from the team that builds the product
- Enterprise adds guided onboarding
- support@expertini.com
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